Mathew Rypstra

Mathew Rypstra is an experienced Service Delivery Manager at Shawbrook Bank, having developed and refined the Service Desk operations and managed incident resolution in alignment with SLA agreements since October 2016. Prior to this, Mathew served as IT Helpdesk Manager at Churchill Contract Services, overseeing daily helpdesk operations and staff performance. Experience also includes a role as Product Support Engineer at Fujitsu, focusing on service improvement and incident management. Earlier positions featured technical support for The Home Retail Group and IT administration responsibilities at Takla Products, complemented by various roles in hospitality. Mathew holds a pilot's license from 43 Air School and certification in open water diving.