Charles Joseph Rodriguez

Charles Joseph Rodriguez has a diverse work experience in the field of IT service delivery and operations management. Charles Joseph currently serves as the IT Service Delivery Manager & Cebu IT Site Lead at Shearwater Health, where they oversee technology requirements, implements new projects, and provides support to operations and client management. Prior to this, they were an Associate Manager at Tech Mahindra Business Process Services, where they managed service desk operations and ensured client satisfaction. Charles also has experience as an Associate Manager at Optum, a Team Manager at Telstra, an Operations Supervisor at Convergys, and a Program Specific Trainer at Convergys. Throughout their career, they have demonstrated strong leadership skills and a commitment to delivering high-quality services to clients.

Charles Joseph Rodriguez obtained a Bachelor's degree in Electrical, Electronics and Communications Engineering from the University of San Carlos from 2002 to 2007. Prior to that, they attended Cebu City National Science High School from 1998 to 2002. Charles Joseph also holds additional certifications, including Project Management Foundations and Program Management for IT Professionals from LinkedIn (obtained in 2023), ITIL Foundation Level from PeopleCert (obtained in 2019), and Certified SAFe® 4 Agilist from Scaled Agile Inc (obtained in May 2019).