Romi Arman

Romi Arman is an accomplished executive with extensive experience at Shell since June 2003, currently serving as Chief Digital Officer (CDO) leading a significant digital transformation initiative aimed at enhancing customer relationships during the energy transition. Previous roles include Chief Operating Officer for Customer Experience and eCommerce, where Romi implemented a digital customer feedback program to enhance customer-centricity, and Chief Marketing Officer for the Middle East and Africa, achieving a notable 30% margin growth across diverse markets. Romi has also held strategic positions such as Global Strategy Advisor and Route to Market Manager, delivering impactful growth and efficiency improvements within Shell's Lubricants business. Prior experience as a Senior Management Consultant at Accenture involved advising financial services leaders on complex digital transformations. Educational credentials include a Bachelor's degree in Chemical Engineering from the University of Leeds and ongoing education in customer experience management.