Brooks Hester

Technical Operations Engineer at Shift5

Brooks Hester has a diverse work experience spanning multiple industries. They started their career as a Rail Engineering & Safety Intern at the North Carolina Department of Transportation in 2010. In 2012, they worked as a Technical Intern - Business Client Solutions Support at Intel Corporation.

Brooks then joined Lenovo in 2013, where they held various roles. They started as a LASR Program Associate, participating in a two-year rotational program that exposed them to different areas of sales, marketing, and support. During this time, they gained experience in inbound sales, marketing projects, and product development. They also served as an Inside Channel Sales Representative, responsible for driving sales with Lenovo's channel business partners in Arizona, New Mexico, and Nevada. Additionally, they worked as a Midmarket Account Executive, driving acquisition end user sales in the South and Midwest regions.

In 2016, Brooks transitioned into the role of a North America Analyst Manager at Lenovo. In this role, they supported the NA Channel Chief and other executives by creating, maintaining, and evolving the BMS system and ad hoc reporting. They also provided support and guidance to over 100 channel sales representatives and conducted presentations to segment leaders and unit executives on a regular basis.

They later joined Cree in 2017 as a Scrum Master, where they were responsible for driving the transformation of the IoT engineering team from a waterfall to an Agile/Scrum environment. This role involved working closely with software teams to remove roadblocks, coach on process best practices, and assist with product owner responsibilities.

Brooks then returned to Lenovo in 2018 as a Sales Operations Manager, overseeing sales operations and managing a team. They later took on the role of Enterprise Partner Community Leader - NA Channel, where they engaged and enabled strategic partners through the provision of relevant content, tools, and networking opportunities.

In 2023, Brooks joined Shift5 as a Technical Operations Engineer, contributing to the company's operations and technical activities.

Overall, Brooks Hester has a strong background in sales, operations, project management, and agile methodologies, with experience in industries such as technology, transportation, and IoT engineering.

Brooks Hester attended North Carolina State University from 2008 to 2013, where they studied Textile Engineering with a focus on Product Engineering. After completing their degree, they obtained several additional certifications. In 2014, they became a LANdesk Certified Sales Professional through LANDESK Software and also earned a VMWare Sales Professional 5.5 certification from VMware. Later, in 2017, they obtained a Certified Scrum Master certification from the Scrum Alliance. There is information available regarding an Intel Retail Certified Specialist certification, but the specific details, including the month and year of attainment, are not provided.

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Timeline

  • Technical Operations Engineer

    January, 2023 - present

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