Guest Services

The Guest Services team at Shinola Hotel is dedicated to ensuring an exceptional experience for every guest. This team, comprising Food Servers, Reservations Sales Specialists, Ambassadors, and Valet Attendants, provides personalized assistance from check-in to check-out, facilitating dining experiences, managing reservations, and offering local insights, all while delivering a warm and welcoming atmosphere. Their commitment to hospitality helps create memorable stays that reflect the unique charm of downtown Detroit.