Product · Full-time · Singapore
Our Journey ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car. Their brainstorming session sparked the concept of a more rewarding way to shop, starting with the idea of earning online Cashback.
From those late-night musings emerged the ShopBack Group, now the leading shopping, rewards, and payments platform in Asia-Pacific. With over 45 million shoppers across 12 markets (and counting!), ShopBack now facilitates more than half a million transactions daily for over 20,000 online and in-store partners.
Fresh off its debut in the European market, ShopBack is on the lookout for thrill-seekers to embark on this exhilarating journey to build The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.
Your Adventure Ahead
Design and strategy:
Support product managers, engineers, designers, and stakeholders to understand business objectives, needs, and constraints, while creating thoughtful solutions with impact.
Apply a user-focused UX writing and content strategy perspective to enhance product design and maintain consistency in style and presentation.
Conduct user research and use quantitative and qualitative data to find ways to improve customer experience through content.
UX writing craft and execution:
Collaborate with UX, research, product, engineering, brand, and commercial teams to ensure a unified customer journey.
Craft simple, useful, and engaging content for better user experience through clear information structure, meaningful copy, unambiguous terminology and concise language. This applies to interface content, product education materials, product names, terminology, and other content across ShopBack products.
Follow style and localisation guides to ensure that content is global-friendly and device-compatible, maintaining brand and design harmony.
Manage multiple concurrent projects, escalating capacity and design decisions in a timely manner, and present solutions to the working team.
Seek and integrate feedback from cross-functional stakeholders and teammates and work with managers to optimise speed and impact.
Initiative:
Advocate for high-quality content design and best practices, enhancing the organisation’s understanding of good vs great content design.
Help maintain and enforce content and writing guidelines across the organisation.
Suggest ideas to improve content and design operations.
Essentials to Succeed
Bonus points if you...