Mercy Olawunmi Emmanuel

Mercy Olawunmi Emmanuel has a diverse work experience spanning multiple industries. Mercy started their career as a Personal Assistant at Haze Group in June 2017, where they gained experience in administrative tasks, data management, and communication. After working there for over a year, they joined Feetal Hospital in December 2018 as an HMO Billings Officer. In this role, they focused on improving workflow processes, resolving customer issues, and maintaining hospital records. Mercy then transitioned to Soul Food Restaurant in September 2019, where they served as an Executive Assistant. Here, they managed customer relationships, implemented content strategies for social media, and handled communication for the Managing Director.

In 2021, Mercy joined Aida Advisory as a Research Analyst, contributing their analytical skills to support the company's research projects. Mercy'sresponsibilities in this role lasted until March 2022. Following that, they took on multiple roles at Shuttlers, starting as an Executive Assistant in April 2022. In this position, they provided administrative support and assisted with various tasks. Mercy was later promoted to Junior Content Associate, where they contributed to content creation and management. Currently, they hold the position of Content and CRM Associate, responsible for creating and monitoring content across various communication platforms and developing CRM strategies.

Throughout their career, Mercy has demonstrated proficiency in managing projects, maintaining records, and coordinating communication. Mercy'sexperience in both administrative and content-focused roles showcases their versatility and adaptability in different work environments.

Mercy Olawunmi Emmanuel completed their Bachelor of Arts degree in Linguistics from the University of Ilorin, where they studied from 2014 to 2018. In addition to their academic qualifications, they have obtained several certifications in various areas. These include "Product Marketing for Technology Companies" from Udemy in August 2022, "Beginning Project Management: Project Management Level One" from Instructing.com in July 2022, "Innovative Customer Service Techniques" from the Project Management Institute in March 2022, "Phone-Based Customer Service" from LinkedIn in March 2022, "Talent Management" from HRCI in March 2022, "Administrative Professional Tips" from LinkedIn in February 2022, "Diploma Course in Human Resource Management (HRM)" from Udemy in February 2022, and "Motion Graphics for Social Media" from LinkedIn in January 2022. Prior to their academic pursuits, Mercy Olawunmi Emmanuel also completed the National Youth Service Corps program in October 2019.