Jyoti Khurana

Jyoti Khurana has a diverse range of work experience in various companies. Jyoti began their career at Make My Trip.com as an Associate in Travel Sales, where they successfully achieved sales targets and drove business through a network of sub-agents. Jyoti then worked at InterGlobe Technologies as a Senior Process Associate before joining WNS Global Services as a Quality Assurance professional, where they helped drive process improvement and set higher standards of quality. Jyoti then joined Future Group India as a Manager of Quality and Processes, where they led the Engineering and Continuous Improvement team and was responsible for mapping and monitoring department KPIs and SLAs. Currently, Jyoti is working at Spectra as the Head of Business Excellence and Strategic Transformation Projects, where they are accountable for the end-to-end strategy, planning, and execution of business and process excellence initiatives. Jyoti also leads and facilitates process re-engineering and digital transformation in order to foster a culture of continuous improvement throughout the company.

Jyoti Khurana's education history includes a Bachelor's degree in Arts and Political Science from Panjab University, which was obtained from 2000 to 2003. Jyoti also completed an Executive Leadership Development Programme (ELDP) at the Indian School of Business from 2017 to 2018. In 2018 to 2019, Jyoti pursued an Executive MBA with a specialization in Operations Management at the Institute of Management Technology, Ghaziabad. Currently, they are enrolled in a program at the Indian School of Business focused on Artificial Intelligence and Advanced Analytics, specifically in the field of Information Technologies. Additionally, Jyoti has obtained various certifications such as ICAgile certified professional in Agile Coaching (ICP - ACC) from ICAgile in 2019 and Lean Six Sigma Black Belt from Benchmark Six Sigma in 2016, among others.