Katherine Williams

Katherine Williams, PMP is an experienced professional with a diverse background in customer experience management and program management. Currently serving as a Customer Experience Manager at Siemens since April 2024, Katherine develops and executes customer experience strategies for the Smart Infrastructure Building Products organization. Previously, Katherine held the position of Sr. Program Manager at Scout Alarm, leading client go-to-market projects while managing diverse internal stakeholders. Katherine's extensive tenure at Signify included roles as Product Manager for Indoor Sensors and Flat Panels, and Manager of Customer Services, achieving product upgrades based on customer feedback. Earlier experience at Philips Lighting encompassed various positions, including Customer Experience Manager and Field Service Support Manager, where Katherine enhanced post-sale support and team management. Katherine holds a Bachelor's Degree in Communication and an Associate's Degree in Business from the University of Phoenix.