Chad Horenfeldt

Chad Horenfeldt is an experienced leader in Customer Success, currently serving as VP of Customer Success at Siena AI since May 2024, where the focus is on creating empathetic AI-driven customer support. Previous roles include Principal at Enlightened Customers, VP of Customer Experience at PathFactory, and Head of Enterprise Customer Success & Services at Meta, following the acquisition of Kustomer. Horenfeldt has demonstrated expertise in scaling teams and improving customer retention metrics at Kustomer, Updater, Bluecore, Influitive, and Eloqua, consistently leading initiatives that prioritize customer satisfaction and experience. Horenfeldt holds a Master’s degree in History and a Post Graduate Diploma in Applied Information Technology from Western University and the Information Technology Institute, respectively.