Andrew Bradspies

Andrew Bradspies has over 16 years of work experience in the IT field. From 2006 to 2008, they worked as a Phone Support Agent (Tier II) at Alorica, where they provided telephone-based technical support for major brand-name network hardware and personal computers targeted at home and small business customers. Andrew was promoted three times within 8 months and received two monthly awards for 100% first call resolution during a four-month period. From 2008 to 2011, they worked as a Service Desk Analyst at Taos, where they repaired a damaged reputation among the users and instilled confidence in their Service Desk. Andrew also oversaw the development and training of an outsourced remote support team, and handled the lifecycle of all IT equipment from testing new models to e-waste. From 2011 to 2014, they worked as a Senior Technical Support Engineer at Intermedia, where they provided comprehensive customer-facing support for hosted Microsoft Exchange, web (IIS/Apache), virtual private servers (VMWare), virtual PBX, file sharing, and online/offsite backup. Andrew also trained and mentored 22 on-site and remote support technicians over a 2-year time span. From 2014 to 2022, they worked as an IT Support Lead and IT Specialist at Raytheon Technologies, where they successfully planned, defined scope, selected vendors, and supervised construction and installation for 57 new collaboration spaces. Andrew also coordinated staged moves of 22 leased printers, coordinated layout, build, and furnishing of IT storage and work spaces, cleared 155k sq. ft. of all electronic equipment, and coordinated multiple e-waste pickups and a large media destruction event. Currently, they are employed as an IT Operations Manager at SightGlass Vision, Inc.

Andrew Bradspies obtained their Microsoft Certification in MCSE & MCDBA from Intelisource Technical in 2001.