Tonya Valdez

Tonya Valdez is an experienced Technical Consultant at Sigital, with a history of significant roles at KPMG and Publicis Groupe. At KPMG, Tonya Valdez served as a Senior Associate ServiceNow Platform Administrator, managing backend support for 19 SNOW instances, troubleshooting issues, providing Level 3 support, and developing technical documentation and training. Prior experience at Publicis Groupe included positions as Global Process Manager, Quality Assurance Manager, Project Manager, Relationship Manager, and Systems Analyst, where Tonya Valdez contributed to various ITIL function areas, managed large-scale projects, and aligned IT efforts with business strategies. Educational qualifications include certifications in ITIL, Cold Fusion, and Knowledge Management, alongside an Associate's degree in Computer Science.