Ndamulelo Vincent Khomola has a diverse background in managing customer contact functions, dialler operations, and workforce management. With experience in companies like Sigma Connected Group and Accenture, they have expertise in optimizing campaign performance, overseeing dialler operators, and delivering impactful reports. Their role as a Team Manager at Edcon involved managing front-end processes and tracking SLAs with various cellular suppliers.
October, 2023 - present
August, 2022
September, 2021
Operational & Customer Contact Manager at Cergentis
Customer Contact Manager/corporate Services Manager at Estuary Housing Association
Major Customers Contact Manager at Virgin Media Business
Customer Contact Manager at South West Water
Customer Contact Manager at US Foods