Stacy Kirk

Stacy Kirk is an accomplished professional in the field of customer service and operations, currently serving as Senior Director of Customer Experience at SILAC Insurance Company since October 2018, following a role as Director of Life and Health Operations. Previously, Stacy was Customer Service Manager at Great Western Insurance Company, where responsibilities included overseeing operations for Final Expense and Pre-Need services, enhancing the Quality Assurance process, and managing a team of supervisors and customer service representatives. Prior experience includes positions at Liberty Mutual Insurance as Service Supervisor and Continuous Improvement Coach, and at Citi as Unit Manager, overseeing account management for key clients. Stacy holds a Master's degree in Business Administration and a Bachelor's degree in Business Administration, both from the University of Phoenix.