Janine Cledera

Janine Cledera has a diverse work experience spanning several roles and companies. Janine is currently working as a Senior Real Time Analyst at Silah Gulf since April 2022. In this role, they monitor schedule adherence, identifies schedule inefficiencies, and manages call volume and agent schedules.

Prior to this, Janine worked as a Project Coordinator at The Family Office Company BSC (c) from January 2022 to April 2022. Here, they were involved in a data cleansing process to identify and correct discrepancies in the database.

From August 2019 to February 2022, Janine worked at TELUS International Philippines. Janine held roles such as Project Coordinator and Scheduling Analyst during this period. As a Project Coordinator, they handled IT department schedules and helped with the transition from manual to automated scheduling. As a Scheduling Analyst, they developed and maintained scheduling information, monitored call patterns, and created scheduling matrices.

Janine's earlier experience includes working at GICF, Inc. from October 2016 to February 2019. Here, they served as a Real Time Analyst, monitoring staffing levels, call volumes, and production issues. Janine also worked as a Report Analyst, analyzing metrics and designing reports for various clients.

Janine started their career as a Customer Service Representative Specialist at GICF, Inc. from October 2014 to October 2015. In this role, they provided customer support for international financial accounts.

Overall, Janine has demonstrated expertise in real-time analysis, project coordination, scheduling, and customer service throughout their career.

Janine Cledera attended AMA University from 2011 to 2013, where they studied Information Technology. No specific degree was mentioned in the provided information.