Kareem Khalil

Kareem Khalil has a diverse work experience spanning over several years. Kareem most recently worked at Silah Gulf as the Country Head. In this role, they were responsible for providing strategic leadership to drive the company's growth and profitability. Kareem ensured that SLA targets were met by effectively utilizing the allocated resources and developed collaborative working relationships within the organization.

Before that, Kareem worked at ccc by stc, where they held the positions of Senior Director of Operations and Contact Center Associate Director. In these roles, they oversaw operations and played a key role in managing the contact center.

Prior to that, Kareem worked at Workforce Saudia Istiqdam Company as a Call Center Manager. Kareem was responsible for managing all call center operations activities, including KPIs, recruitment, training, and sales activity.

Kareem's earlier experience includes working at Extensya as an Operation Supervisor for the Zain project. In this role, they managed a team that provided general and technical services to inbound contacts through multiple communication channels.

Overall, Kareem Khalil has a strong background in call center management and has held various leadership positions in the industry.

Kareem Khalil obtained a Diploma of Education in the Effective Leaders Program from IE University in 2022. Prior to that, they earned a Bachelor's degree in Business Administration from the University of Jordan, which they attended from 2005 to 2009. In addition to their formal education, Kareem also obtained a certification in IT Service Desk: Management Fundamentals from LinkedIn in April 2023.