Michele Firmino

Michele Firmino has a diverse work experience spanning various industries and roles. Michele began their career at UOL in 2002 as a Coordinator of Customer Service. Michele then moved on to DEDIC in 2007, where they worked as a Senior Customer Service Supervisor. In 2010, Michele joined NetShoes.com as a Supervisor of Customer Service Channels, overseeing the customer service operations for various e-commerce platforms. Michele later joined Carrefour Brasil in 2017 as a Coordinator of Digital Services, where they managed suppliers and implemented operational improvements. In 2019, Michele became a Commercial Manager at Sitio da Mata, responsible for sales planning, customer relationship management, and process improvement. Michele then worked at Coop - Cooperativa de Consumo as a Project Development Coordinator before joining Pier Seguradora in 2022 as a Customer Experience & Social Media Operations professional.

Michele Firmino obtained a Bachelor's degree in Law from Uninove - Universidade Nove de Julho, studying from 2011 to 2016.