Frances Folan

Frances Folan's work experience is as follows:

1. Sales Operations Manager at SilverCloud Health (2018-present): Frances leads the Sales Operations Team, providing support to Europe and North America markets. Frances works closely with the CFO and Leadership team.

2. Cloud Business Operations Manager at IBM Digital Business Group (2014-2018): Frances partnered with the Cloud Sales Leadership team, offering strategic input and support on tools, metrics, and sales initiatives during the transition to Cloud. Frances designed and implemented the Cloud Management system, provided business updates to stakeholders, and played a key role in budget planning. Frances also served as a subject matter expert on KPIs and provided data performance analysis and insights.

3. Business Analytics Manager at IBM (2010-2014): Frances managed a team of 10 Business Analysts, supporting the Sales Management Team across all business units. Frances acted as a trusted advisor to the ibm.com Europe VP for Sales Forecasting.

4. Business Analytics Team Lead at IBM (1999-2010): Frances led a team of 12 Business Analysts, ensuring accurate and timely data for the ibm.com Brands. Their responsibilities included sales management reporting and analysis, sales coverage execution, and quarterly business review coordination. Frances also served as the Sales and Incentive Plans Focal Point, reconciling sales results to commission payments.

5. Business Analyst, JIT Logistics at Toyota Motor Europe (1996-1998): Frances worked in the headquarters of Toyota in Europe, specifically in the After Sales Marketing Division. Frances provided support to 25 European Distributors in the implementation of Just In Time logistics.

Overall, Frances Folan has extensive experience in sales operations, business analytics, and project management, working with notable companies such as SilverCloud Health, IBM, and Toyota Motor Europe.

Frances Folan began their education in 2000 at Dublin Business School in Ireland, where they pursued a degree in Management and Information Systems, achieving an honours 2.1 classification. In the same year, they also studied at Griffith College Dublin, earning a diploma in Business Computing with a distinction in Advanced Visual Basic Programming.

In the following years, Frances attended the Institute of Technology in Sligo and the Université Blaise Pascal in Clermont-Ferrand, although specific dates or degree programs were not provided for these institutions. At some point during their education journey, Frances also obtained an NCEA National Certificate in Languages + Marketing.

Returning to their education history, Frances joined IBM Digital Sales in 2014 to further their expertise in Big Data and Analytics. Frances then attended IBM Digital Sales' Global Sales School in 2015, where they graduated with distinction, focusing on General Sales, Merchandising, and Related Marketing Operations.