Leanna Olbinsky

Leanna Olbinsky has a diverse work experience spanning various industries. Their most recent role is as the Head of Customer Experience at Silvertree starting in 2022. Leanna is also a member of Support Driven, a community focused on providing support and success in customer service.

Prior to their current position, Leanna was the VP of Customer Success at Table Needs from May 2022 to June 2022. There, they led the post-sales team and implemented processes to ensure a customer-centric culture. Leanna also worked as a Restaurant Success Manager during November 2020 to June 2022.

Leanna has experience in community management and content production as the Community Manager at Sworkit. From October 2015 to June 2021, they hired a team of trainers, built an online community, and oversaw app content. Leanna also briefly served as a Social Media Ambassador at Sworkit from May 2015 to October 2015.

Leanna has also held roles in marketing and communications. Leanna was the Vice President of Strategic Marketing at Gaslight Marketing & Communications from January 2020 to November 2020. Prior to this, they worked as a Social Media Specialist at Regan Communications from May 2015 to May 2017. In this role, they co-created and managed social media services for clients such as The New England Patriots and Hilton Hotels.

During their earlier years, Leanna worked as a Waitress at Beneventos from April 2013 to November 2015, where they developed their skills in hospitality and sales. Leanna also worked as a Conference Assistant at Suffolk University in the summer of 2014, providing organization and communication support to conference participants. Additionally, they gained customer service experience as a Front Desk staff member at Healthworks Fitness Centers for Women from 2011 to 2013.

Overall, Leanna Olbinsky has built a strong background in customer service, customer success, community management, marketing, and hospitality throughout their career.

Leanna Olbinsky completed their Bachelor of Science (BS) degree in Communications and Media from Suffolk University between 2011 and 2015. Prior to that, they attended Carver High School from 2007 to 2011. In addition to their formal education, Leanna has obtained several certifications related to conversational support from Intercom in October 2022. These certifications include "Become a Conversational Support Expert," "Build an effective Conversational Support team," and "Designing and implementing a conversational framework for support teams."