Sharleen Zhang

Sharleen Zhang is an experienced Service Delivery Manager at SimCorp, where responsibilities include operational management and enhancing customer satisfaction through ITSM and ITIL standards since October 2016. Previous roles include IT Consultant at FDM Group and Business Systems Analyst (CO-OP) at CIBC, focusing on developing requirements and providing support on the trading floor. Sharleen's early career includes positions such as Information Management Project Coordinator (CO-OP) with the Government of Canada and ERP Project Analyst (CO-OP) at LS travel retail North America, where skills in application development, system administration, and financial report automation were developed. Sharleen holds a Bachelor of Environmental Studies with a focus on Environment Business from the University of Waterloo.