William R. has a diverse work experience across multiple industries. William started their career as an Academic Tutor at ALPHA TOURING CLUB from March 2014 to August 2015. William then joined Zenith Insurance Company as a Customer Service Specialist from January 2009 to January 2011, and later transitioned to a Customer Service Team Lead role from January 2011 to June 2018. Simultaneously, from February 2012 to June 2018, they also worked as an Information Technology Specialist at Zenith Insurance Company.
In 2018, they joined Studio Designer as a Technical Product Specialist, where they handled customer training, data conversion, setup/configuration, and problem-solving. William was responsible for writing technical manuals and played a significant role in a viral campaign for a new product. William worked at Studio Designer until June 2019.
From June 2019 to April 2020, William worked at PatientPop Inc. in two roles. Firstly, they served as a Diversity and Inclusion Committee Member, and later took on the role of Technical Support Specialist. William was recognized for their high customer satisfaction ratings and ticket clearance rate.
Currently, William is working at SimplePractice as a Customer Success - Onboarding specialist, a position they started in April 2020.
William R. holds a Bachelor's degree in Deaf Studies from California State University, Northridge. The duration of their studies and the year of completion is not mentioned.
April, 2020 - present