Gloria Burnett

Gloria Burnett, MBA, possesses extensive experience in call center and customer service management, currently serving as the Manager of Systems Operators at Sinai Health System since March 2021, where responsibilities include overseeing daily operations for a team of phone operators and coordinating with hospital leadership to enhance service delivery. Prior roles include positions such as Call Center Solutions Supervisor at Third Party Pet and Customer Operations Supervisor II at James Hardie Building Products, demonstrating a consistent track record of process improvement, talent acquisition, and staff development. Gloria's career began at U.S. Cellular, where various roles ranged from Customer Service Representative to Agent Sales & Development Manager. An educational background includes a Master of Business Administration in Human Resource Management and a Bachelor of Arts in Corporate & Professional Communications, both from Aurora University.