Megan Hanifer

Megan Hanifer possesses a diverse background in technical support and customer service improvement. Currently employed as a Mystery Shopper at Sinclair Customer Metrics since July 2016, Megan provides valuable feedback on customer service experiences. Prior experience includes serving as Information Technology Support Manager and Technical Support Team Lead at Varsity Tutors from August 2016 to June 2022, where coaching, mentoring, and performance tracking were key responsibilities. Previously, as a Sr Network Support Analyst at Catalyst Technology Group from February 2010 to June 2016, Megan delivered managed services to various businesses, ensuring network reliability. Early career roles included a System Support Technician Assistant at ITT Technical Institute and a Financial Aid Work Study, providing foundational technical skills and office support. Megan holds an Associate degree in Computer Network Systems from ITT Technical Institute and attended San Juan College for studies in Liberal Arts.