Susan Tay

Susan Tay has over 20 years of work experience in the insurance industry. Susan currently holds the position of Head of Service Quality & Operations at Singlife. Prior to that, they worked at Aviva as a Senior Manager, leading the Service Operations Unit and successfully transforming the team into a high-performing unit. Susan has also represented the company in arbitration of major financial disputes and implemented a feedback management framework for continuous improvement. Susan's earlier experience includes working as a CS Comms Manager at Great Eastern Life.

Susan Tay obtained a Bachelor's Degree in Business Marketing from Nanyang Technological University Singapore, between 1993 and 1996.