Alessandra Lanza

Alessandra Lanza has a diverse work experience spanning various industries and roles. Alessandra is currently serving as the CX Operations Lead at SIRVA BGRS Worldwide, Inc. since December 2022. Prior to this role, they worked as a Customer Experience & Operations Consultant at the same company from September 2021 to December 2022.

Before joining SIRVA BGRS Worldwide, Inc., Alessandra worked at Santa Fe Relocation where they held the position of Senior Relocation Consultant from August 2019 to July 2020 and Relocation Consultant from September 2017 to August 2019.

Alessandra'searlier experience includes working at Cartus as a Team Assistant from October 2012 to September 2017. Alessandra also has experience as a Property Management Assistant at CAPITAL PROPERTIES (LONDON) LIMITED from September 2010 to September 2012.

Alessandra's work experience began at Starbucks, where they served as a Store Supervisor from April 2008 to December 2010.

Alessandra Lanza obtained a Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management, General from Universidade Metodista de Piracicaba. Alessandra attended the university from 1998 to 2001. In 2006 to 2007, they pursued a foundation degree in Tourism and Travel Services Management at The English Studio. In addition to their formal education, Alessandra Lanza has obtained several certifications, including "How to Make Strategic Thinking a Habit," "Leadership Mindsets," "Leveraging Your Transferable Skills to Drive Your Career," "Customer Service Certification Level II (CCSP)," "Develop Your Customer Service Skills," and "Digital Skills: Web Analytics." These certifications were acquired from various institutions such as LinkedIn, Innovate Awarding, and Accenture, with the most recent certification obtained in September 2022.