Amy Brazil

Amy Brazil has a diverse range of work experience in customer experience, customer success, marketing, and account management. Their most recent role is as the Senior Director of Customer Success at Sisense, where they are responsible for overseeing customer satisfaction, revenue retention, and growth. Prior to that, Amy worked as the Director of Customer Experience and Customer Success at Yellowfin BI, where they led a team and developed a customer experience strategy. Amy also worked as the Director of Customer Experience and Marketing Strategy at Aspen & Birch Consulting, where they built multiple CX programs and created client onboarding and marketing strategies. Amy has also held positions at Verizon Media (formerly AOL) and Microsoft, where they focused on customer experience, marketing operations, and account management. Their experience includes developing CX strategies, leading teams, managing budgets, and driving revenue growth.

Amy Brazil has a Bachelor's degree in Communication and Media Studies from the University of Washington. Amy also completed a Study Abroad Internship Program in Sydney, Australia through Boston University, where they focused on Public Relations, Advertising, and Applied Communication. Additionally, they hold a certification as a Certified Coach from Middlesex University.