Jessica Wills

Jessica Wills is an accomplished professional with extensive experience in global service delivery and training management. Currently serving as the Global Shared Services Manager at SiteMinder since 2012, Jessica acts as the key liaison for offshore operations and essential performance metrics for the support services setup. Previous roles at SiteMinder included Training & Implementation Manager for the APAC region and Training and Implementation Analyst, where responsibilities encompassed onboarding, technical implementation, product training, and mentorship. Prior to SiteMinder, Jessica was a Travel and Lifestyle Concierge Specialist at Visa, providing high-tier services to VIP clients. Jessica holds a Bachelor's degree from the University of Canberra.