Tim Hargreaves

Tim Hargreaves is an accomplished Senior Customer Success Manager with extensive experience in customer success and operational excellence across multiple industries, including telecommunications and financial services. Currently at Sitetracker since August 2023 and holding a similar position at LivePerson since July 2014, Tim has demonstrated a strong track record in achieving high annual recurring revenue, exceptional Net Promoter Scores, and driving strategic product enhancements. Previously, in roles at RBS, Tim led significant webchat operations and sales teams, focusing on customer experience and service quality. Tim's expertise also encompasses artificial intelligence operations, digital transformation, and leadership development, making him a key contributor to organizational performance and customer satisfaction.