Skewb Ltd
Alex Russell-Rutherford, CCXP, has extensive experience in customer experience consultancy and management, currently serving as a Senior CX Consultant at Skewb Ltd since April 2022. Alex chairs the CXPA UK Leadership Council, a position held since January 2022. Previous roles include Customer Experience & CMEX Manager at NWG, Mentor and Communications Manager at B4L, and Customer Experience Manager at Wessex Water. Alex also held positions at Thames Water and Southern Water, focusing on customer change and continuous improvement. Early career experience includes management roles in the hospitality sector. Alex's educational background includes a GNVQ Advanced in Hospitality Management from Radbrook College.
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Skewb Ltd
We provide simple, effective solutions to complex problems. We help our clients to identify areas for improvement, and proactively address the challenges that an evolving regulatory environment, and climate change present. By designing and implementing innovative digital solutions, we are able to improve our client’s systems and processes, offer a more interactive experience for their users, provide higher levels of service to their customers, and utilise data more effectively, which supports more proactive decisions. At our heart we believe collaboration with our clients and / or other industry partners is fundamental to building solutions which will transform the water and energy utility sector, to deliver better levels of service, and put sustainability at the heart of their operations.