Andrew T.

Andrew T. has a diverse work experience spanning several companies and roles. Andrew most recently worked at Skilljar as a Product Support Specialist, where they served as a contact for customer-facing support and technical requests. Andrew supported the Customer Success and Implementation teams and tackled technical issues in partnership with Services and Support Engineers. Andrew also drove projects to improve support-related processes and customer support experience.

Prior to Skilljar, Andrew worked as a Support Specialist at Route1, where they provided technical support for customers through various channels and coordinated with different IT departments to resolve issues. Andrew also had experience as a Technical Support Engineer at Rock Content, where they provided customer support for a software solution and collaborated with internal departments.

In addition, Andrew has worked as an IT Support Technician at SWFL SUPPORT INC., where they supported internal staff and resolved technical issues. Andrew also served as a Desktop Support Technician at Arthrex, overseeing support ticket assignments and escalating cases as needed.

Early in their career, Andrew worked as an Information Technology Operations Specialist at Capital Wealth Advisors, where they coordinated and planned office expansions and provided customer support.

Overall, Andrew has a strong background in technical support, customer service, and project management.

Andrew T. attended Florida Gulf Coast University from 2014 to 2019, where they pursued a Bachelor of Science (BS) degree in Computer Information Systems. During their time there, they acquired a strong foundation in the field of study.

After completing their undergraduate education, Andrew T. obtained several additional certifications to further enhance their skills and knowledge. In January 2021, they received the "Microsoft Certified: Azure Fundamentals" certification from Microsoft. In November 2020, they earned the "CompTIA Cloud Essentials+" certification from CompTIA. Additionally, Andrew T. achieved the "Professional Scrum Master™ I (PSM I)" certification, although the specific month and year of completion are not provided. These certifications demonstrate their commitment to continuous learning and professional development in the field of computer information systems.