Juraj Jonek

Customer Experience Lead at Slido

Juraj Jonek has a diverse work experience that spans multiple industries and roles. Juraj has worked at Slido since 2017, starting as a Customer Care representative before progressing to roles such as Product Manager, Customer Experience Professional, and currently, Customer Experience Lead. At Slido, Juraj has developed a strong understanding of customer insights and used data analytics to drive business decisions.

In addition to their work at Slido, Juraj co-founded lifewith.MS in 2020, a platform that provides inspiration and tips for people diagnosed with multiple sclerosis. Prior to this, they worked as a Senior Product Manager at MOPET CZ, where they focused on developing smart payment services and improving customer experience. Juraj has also held roles as an Innovation Consultant and Product Marketing Manager at MOPET CZ.

Juraj has a passion for community engagement and leadership development. Juraj served as a TEDx events licensee from 2010 to 2016 and was responsible for managing the TEDx license, program contributions, and speaker acquisition. Juraj has also been involved in non-profit organizations such as Nexteria.sk and Manageria, where they held roles as a sponsor and leader of student engagement, as well as project and content manager for guest speaker events.

Earlier in their career, Juraj worked at AIESEC Comenius University, where they held various roles such as team leader and organization committee member for National Career Days. These experiences allowed him to develop strong leadership and organizational skills.

Overall, Juraj Jonek's work experience demonstrates their ability to excel in customer experience, product management, community engagement, and leadership roles. Juraj is driven by data and insights and is committed to making a positive impact in various industries and organizations.

Juraj Jonek earned a Bachelor's degree in Business management from Univerzita Komenského v Bratislave in 2007. Juraj then pursued a Diploma in Business management from Sydney College of Business and Information Technology in 2008. Juraj went on to obtain a Master's degree in Strategic management from Univerzita Komenského v Bratislave in 2010. Additionally, they studied Organizational Leadership at nexteria.sk from 2008 to 2010.

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Timeline

  • Customer Experience Lead

    August, 2022 - present

  • Customer Experience Professional

    January, 2020

  • Product Manager

    January, 2018

  • Customer Success Manager

    October, 2017

  • Customer Care

    June, 2017

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