Brianna Howell

Tier 2 Analyst - End User Services at Slipstream IT

Brianna Howell has a diverse work experience spanning various industries. Brianna is currently working at Slipstream IT as a Tier 2 Analyst - End User Services, a role they started in May 2023. Prior to this, they were a Service Desk Analyst at Slipstream IT from August 2022 to May 2023.

Before working at Slipstream IT, Brianna was a Service Desk Analyst at Pomeroy from June 2019 to January 2021. In this role, they handled IT support requests and tickets using ServiceNow, providing first-line investigation and diagnosis, and escalating or resolving issues as needed.

Brianna also has experience in the food service industry. Brianna worked as a Barista at West End Coffee Shoppe from December 2018 to May 2019, and as a Barista at Aramark from October 2015 to May 2018. Additionally, they briefly worked as an Administrative Assistant at Optica Dr. Gamez from May 2017 to August 2017, and as a Team Member at a Chick-fil-A Franchise from May 2016 to November 2016.

Brianna Howell's education history begins in 2017 when they attended Bob Jones University, where they obtained an Associate's degree in Business Administration and Management, General. Brianna then pursued their Bachelor of Business Administration - BBA in Digital marketing/Advertising at Liberty University from 2019 to 2020.

In 2021, Brianna enrolled in Launch School, where they are currently studying Computer Software Engineering. Additionally, they obtained certifications in JavaScript Algorithms and Data Structures from freeCodeCamp in July 2021 and in Responsive Web Design in February 2021, also from freeCodeCamp.

Links

Previous companies

Aramark logo

Timeline

  • Tier 2 Analyst - End User Services

    May, 2023 - present

  • Service Desk Analyst

    August, 2022

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