Mobile Onboarding Technician I

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

We are seeking a motivated technician for our Onboarding team. This role deploys technical configurations for new and existing customers and owns their onboarding experience with Smarsh.

Must have a fundamental knowledge and understanding of mobile devices and communication channels.

What will you do?

• Setup, configure, and provide documentation for hosted services
• Ability to provide phone and email configuration support for hosted services
• Ability to troubleshoot and/or implement complex email migrations
• Pre-sales and sales technical questions as they arise in relation to integration with services provided
• Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated
• Ability to preserve confidentiality of information
• Ability to work extended hours/days to meet clients’ launch schedules
• Accuracy and attention to detail
• Ability to organize, prioritize, and work on a variety of tasks/projects for multiple clients
• Ability to work within strict time frames and resolute deadlines
• Send product/services information to client(s) upon request.

Wht will you bring?

• Curiosity, critical thinking, and problem solving
• Excellent written and verbal English communication skills
• Willingness to learn & adapt to new technologies
• Professional demeanor and strong work ethic
• Strong attention to detail
• Patience and desire to help others
• 1+ Years in a recent software environment assisting end users via phone and email
• Proficient in MS Office (Word, Excel, PowerPoint, Visio)
• Salesforce experience a plus