Claire Ellington

Claire Ellington currently serves as Hypercare Manager and Planning and Forecasting Analyst (Contractor) at Smart DCC, where the focus is on the migration of approximately 30 million SMETS2 devices to enhance energy supply security. Prior to this role, Claire worked as Senior Business and Operational Delivery Analyst at NHS Digital. Claire's extensive experience at npower from 2009 to 2022 included positions as Firmware Analyst, Team Manager, and Performance Coach, where responsibilities encompassed analyzing firmware upgrades for smart meters, reporting issues to stakeholders, and processing indemnity claims to ensure timely updates on customer accounts.