Mike Coughlan

Mike Coughlan is the Customer Success Director at Smart Recruit Online. Prior to this, Mike worked as a Senior Account Manager at Access Group from February 2017 to March 2022. In this role, Mike was responsible for the entire sales lifecycle, from initial meeting to adoption of products. Mike was also responsible for identifying and cultivating customer alliances, driving contract negotiations, and performing regular meetings with clients. Mike is recognised for their strong commercial awareness and ability to identify growth opportunities. Mike has a keen understanding of the marketplace and knows how to communicate with clients to identify gaps in the market. Mike is a strategic thinker who is able to see the big picture and deliver holistic solutions. Mike is a strong leader with the ability to build and facilitate cross-functional relationships.

Mike Coughlan studied Maths and Business at Aston University. Mike then attended Saffron Walden County High School.

Mike Coughlan reports to Robert Streeter, VP Product. Mike Coughlan works with Product Manager - A. Person, Nadia Puspitarini - Marketing Executive, and Chris Carpenter - Performance Marketing Manager. Some direct reports include Rob Moy - Customer Success Manager, Ben Pelster - Customer Success Manager, and Emma Johnson - Copywriter.