Marilyn Cassedy

Marilyn Cassedy has a diverse work experience spanning multiple industries. Marilyn currently holds the position of Vice President, Account Management at SmartAction, where they were initially hired to create the Customer Success Manager role and later promoted to management. Marilyn has worked diligently to support their Customer Success Managers and their customers, focusing on retention, expansion, and building strong partnerships.

Prior to their role at SmartAction, Marilyn worked as a Customer Success Manager at Silversheet, where they managed onsite support and data teams, and collaborated with product and engineering to provide customer feedback. Marilyn successfully implemented a multi-phase implementation process and achieved net-negative churn at renewal.

Before that, Marilyn served as an Account Manager at Criteria Corp, where they implemented hiring solutions for clients and ensured account renewals and upgrades. Marilyn cultivated relationships through various communication channels and utilized CRM and database management tools.

Marilyn's earlier work experience includes roles such as a College Department Sales Representative at W. W. Norton, Inc., where they developed relationships with professors to secure book adoptions, and a Freelancer at Marilyn's Academic Writing.

Furthermore, Marilyn has experience in the field of archaeology, having worked as an Underwater Archaeologist and Lab Assistant at the Institute of Nautical Archaeology, and as a Research Assistant at the Nautical Archaeology Program.

Marilyn also has sales experience, having worked as a Blue Buffalo Pet Food Product Sales Representative at Great Plains Leasing.

Additionally, Marilyn has held positions at Hobart and William Smith Colleges, including IT Services Assistant and Orientation Coordinator.

With a diverse background in customer success, management, sales, and archaeology, Marilyn brings a well-rounded skill set and a strong work ethic to their roles.

Marilyn Cassedy holds a Bachelor of Arts degree in Environmental Studies and Ancient Greek from Hobart and William Smith Colleges. Marilyn also has a Master of Arts degree in Anthropology - Nautical Archaeology from Texas A&M University. Additionally, they attended The Bishop's School, but no specific degree or field of study information is available.