Rafaela Medrano Roark

Rafaela Medrano Roark is an experienced professional currently serving as an Account Manager and Client Support Specialist at SmartCover since December 2022. Prior to this role, Rafaela worked at Zeus Plumbing as a Dispatch/Technical Support from February 2022 to December 2022 and held the position of Customer Service Coordinator at the City of San Antonio from August 2021 to February 2022. Rafaela's background also includes significant IT experience at NuStar Energy L.P. and Y&L Consulting, Inc., managing high volume calls and providing technical support from September 2017 to August 2021. Earlier roles include positions as a Sales Associate at Farm & Ranch Publishing, The Christmas Shoppe, and as a Front Desk Receptionist at Toyota of Boerne. Rafaela holds a degree from Dallas Baptist University, attended from 2015 to 2017.