Chris Dowse

Chris Dowse is a seasoned business leader with extensive experience in the software industry, currently serving as the SVP of Business Value, PS Sales, LE Customer Success, and Modern Work Advisory at Smartsheet, a $1 billion B2B SaaS company. Under Chris's leadership, the customer success team improved Net Dollar Retention Rate (NDRR) by two percentage points in the first six months. Previously, Chris held the role of VP of Business Value at Smartsheet, where the pre-sales practice saw significant growth. Other notable positions include Global Sr. Director of Value Consulting at ServiceNow and CEO/Founder of Neochange, a consulting firm focused on enterprise software adoption. Chris's educational credentials include an MBA in Organizational Change from Deakin University and a Bachelor's degree in Accounting & Finance from the University of Technology Sydney.