Karen Cepeda

Karen Cepeda is an experienced professional in customer care and contact center operations. Currently serving as the Director of Customer Care at Smashtech since January 2018, Karen previously held the position of Senior Manager of Contact Center Operations at the same company. Prior to this role, Karen worked at FTD Companies from February 2009 to January 2018, where responsibilities included serving as Assistant Director of Customer Service. Karen holds a Bachelor of Arts (B.A.) degree in Interior Design from Assumption College in San Lorenzo.