Ccxp Andrew Bayley

Andrew Bayley, CCXP, has extensive work experience in customer experience and insights roles. Andrew is currently the Director of Client Success at SMG - Service Management Group since 2022. Prior to that, they worked at American Express Global Business Travel from 2016 to 2022, where they held multiple roles as a Global Customer Insights Manager. In this position, they led the development and management of voice-of-customer programs and provided subject matter expertise to various customer experience initiatives. Before that, Bayley worked at Compass Group PLC from 2004 to 2015, where they held positions such as Group Education and Market Insights Manager and Manager of Global Market and Consumer Insights. Additionally, they worked at MSB Ltd and MSB South Africa Pty Ltd in director roles, focusing on employee engagement, customer experience research, and stakeholder research. Overall, Bayley has a diverse background in customer experience and insights across various industries.

Andrew Bayley, CCXP pursued their undergraduate education from 1990 to 1994 at The University of Huddersfield, where they obtained a Bachelor of Arts (BA) degree with honors in Business Studies. In addition to their formal education, they have also obtained certifications in the field of customer experience. In June 2022, they completed the Customer Experience: Journey Mapping course offered by LinkedIn. Furthermore, in February 2023, they became a Certified Customer Experience Professional (CCXP) through the Customer Experience Professionals Association (CXPA).