Jennifer Grimes

Jennifer Grimes has a diverse work experience spanning multiple industries. Jennifer currently holds the position of Sr. Vice President, Global Strategic Accounts at SMG - Service Management Group. Prior to this role, they served as Sr. Vice President, Client Success and Sr. Vice President, Client Insights and Operations at the same company. Jennifer also has experience as Vice President, Client Insights and Director, Client Insights, where they managed client portfolios, contributed to revenue growth, and presented customer experience insights to executive teams.

Before joining SMG, Jennifer worked at American Century Investments. Jennifer'sroles included Product Content & Promotions Specialist, Offer Development Consultant, Marketing Manager, and Program Manager. In these positions, they focused on retention and cross-sell marketing, developed strategic program plans, and managed cross-functional teams.

Earlier in their career, Jennifer worked at Sprint Nextel as a Marketing Communications and Integration Manager. Jennifer also worked at The Kansas City Star dba Star Direct, where they held various roles including Division Manager, Sales Manager, and Senior Direct Marketing Consultant. In these positions, they achieved growth objectives, managed sales teams, and sold value-added database marketing applications.

Overall, Jennifer Grimes has a strong background in client management, strategic planning, marketing, and leadership roles.

Jennifer Grimes attended USC Marshall School of Business from 1988 to 1992, where they studied Marketing. Jennifer did not complete a degree during this time. In 2019, they enrolled at Baker University and received a Graduate Business Certificate in Leadership and Organizational Behavior Change in 2020. Additionally, in November 2019, Jennifer obtained the certification of Certified Customer Experience Professional from the Customer Experience Professionals Association (CXPA).