Teague James

Director Of Knowledge at SMG

Teague James has a diverse work experience spanning from 1999 to 2023. Starting as a Senior Systems Administrator at L-3 Communications, they provided technical support for 500 employees and managed the IT budget. Teague later joined PLANET as the Director of IT, where they oversaw all aspects of IT operations and staff. In 2012, Teague became the TEAMS Product Manager at Insystech Inc., responsible for managing the TEAMS product. Teague then joined Trilogy as a Product Knowledge Curator, where they advised top-level executives on potential products and transformed knowledge into help center articles. Currently, Teague is the Knowledge Manager at SMG - Service Management Group and will soon become the Director of Knowledge.

Teague James obtained an AS degree in Information Technology from Northern Virginia Community College from 2010 to 2012. The degree focused on PC Hardware and OS Architecture, Software Design, Multimedia Software, and JAVA. In addition to the degree, Teague also holds certifications in Coaching Skills for Leaders and Managers from LinkedIn, obtained in March 2023, and Explore / analytics from Zendesk, obtained in February 2023.

Links

Org chart

Timeline

  • Director Of Knowledge

    August, 2023 - present

  • Knowledge Manager

    August, 2022

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