Maria Carmelita Lloren

Maria Carmelita Lloren has a diverse work experience spanning over several years. Maria Carmelita most recently worked at SOCAR Mobility Malaysia as a Senior Analyst, focusing on customer experience. Prior to that, they worked at TDCX where they had two roles - Operations Support Expert and Campaign Coordinator & Specialist for the Nespresso Singapore Market. In these roles, they ensured efficient scheduling, supported the team's operations planning, and trained new hires. Before TDCX, they worked at Sitel Group as a Team Leader, where they supervised a team delivering exceptional customer experience, and as a Lead Quality Analyst for Macy's Inc., leading and training new quality analysts. Maria Carmelita began their career at ClientLogic as a Fraud Prevention Specialist for Greendot Corp, where they handled customer debit card transactions and assisted with fraudulent transaction prevention.

Maria Carmelita Lloren completed their education at the University of Baguio. From 2003 to 2008, they pursued a Bachelor of Arts degree in Mass Communication/Media Studies. In 2021, they obtained a Bachelor's degree in Business Administration and Management from the same university. In addition to their academic qualifications, Maria also acquired several certifications. In January 2023, they completed a Career Essentials program in Project Management through Microsoft and LinkedIn. Maria Carmelita also obtained a certification in Creating a Positive Customer Experience from LinkedIn during the same month. Furthermore, Maria obtained a Career Essentials certification in Administrative Assistance from Microsoft and LinkedIn in February 2023. Lastly, they hold a Lean Six Sigma White Belt certification from the Sitel Group, although the specific month and year of obtaining this certification are not provided.