Luisa Munoz

Luisa Munoz currently serves as the Global Director of Commercial Business and Customer Success at Social Links, where responsibilities include developing and implementing the Global Customer Success vision and leading the Global Customer Success Team. Additionally, Luisa is a Start-up Mentor at Pre-seed-to-Succeed, providing personalized guidance to start-up founders. Previous roles include Head of Strategic Customer Success at Miro, where team size doubled, and Lead Customer Success Manager at Celonis, where Luisa built and scaled the Customer Success team across multiple regions. Prior experience includes significant contributions at DEFACTO GmbH, Targus Management Consultant, and Areva, with a strong focus on customer experience enhancement, strategic planning, and business development. Luisa holds a Diplom-Ingenieurin (Dipl.Ing.) degree in Wirtschaftsingenieurwesen from Technische Universität Darmstadt.