SoFi
Tina Carroll currently serves as Associate Manager of Collections at SoFi, where responsibilities include managing a team of collections agents, conducting interviews, and collaborating with senior leaders to improve collections procedures in a rapidly growing FinTech environment. Previously, Tina held the position of Assistant Vice President at Citi, overseeing multiple collections teams and implementing departmental initiatives to enhance performance and compliance. Tina's background also includes roles as a Client Excellence Team Agent and a Collections Agent for Costco at Citi, along with editorial experience gained at Heritage Publishing Inc. and Tallahassee Woman Magazine. Tina earned a Bachelor of Arts degree in Editing, Writing & Media from Florida State University.
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