Monika Gupta

Monika Gupta is a seasoned professional with extensive experience in customer support and project management. Currently serving as an Associate Project Manager - AI Solutions and Team Lead - Customer Support at Softchoice since July 2021, Monika has demonstrated exceptional skills in enhancing customer satisfaction and operational efficiency, achieving a perfect Net Promoter Score (NPS) of 10. Previous roles include Customer Support at Superior Propane, where Monika focused on first contact resolution, and Customer Support Manager at MVM Business Services, managing key accounts and improving satisfaction scores. Monika’s career began at Hughes Communications India Limited, where proactive strategies reduced customer churn by 85%. Educational qualifications include a PGDM in Customer Relationship Management from Apeejay School of Management and a BBA in Computer Aided Business Management from Guru Gobind Singh Indraprastha University.