Washington Fernandes

Washington Fernandes is a seasoned professional in customer success and human resources, currently serving as Team Leader CSX at Softplan since October 2020. Responsibilities include overseeing portfolio evolution, providing technical direction, creating and refining processes to enhance customer experience, monitoring KPIs, and facilitating customer engagement and retention strategies. Washington has also contributed significantly to the development of onboarding processes and playbooks while being recognized as a CSX reference within Softplan. Prior roles at Softplan included Customer Success Specialist and ISM, along with various HR positions at Maximo Construtora e Incorporadora Ltda and EBM Desenvolvimento Imobiliário. Washington holds degrees in Gestão em Relacionamento com o Cliente from Senac Brasil and Gestão de Recursos Humanos from Uniseb Interativo COC.