Jose Manuel Sainz Mireles

Jose Manuel Sainz Mireles has extensive experience in project management and customer service roles, currently serving as a Project Lead at Softtek since February 2013. In this position, Jose oversees SLAs, identifies performance gaps, manages team scheduling, and maintains daily client communication. Prior roles at Softtek include L2 Monitoring Specialist, IT Team Lead, Backlog Specialist, and Technical Support Analyst, demonstrating a strong background in incident management and technical support. Additionally, at Teleperformance Mexico, Jose holds the position of Supervisor, managing agent performance and enhancing customer service experience while ensuring adherence to project goals.