Customer Support and Success

The Customer Support and Success team at Sonder is dedicated to providing comprehensive, real-time assistance to users through a technology-driven platform. This team, comprising Support Specialists, Customer Success Managers, and Coordinators, ensures the delivery of targeted support to meet the varied wellbeing and safety needs of individuals. Their mission is to enhance user satisfaction and success by promptly addressing any concerns, fostering strong relationships, and implementing effective solutions. They work collaboratively with corporations, educational institutions, and government entities to promote a supportive environment where individuals can seek help anytime, anywhere.