James Grimes

James Grimes is an accomplished IT professional with extensive experience in technical support and network administration. Currently serving as an Enterprise Tech Support Senior Analyst at SonicWall Inc. since September 2019, James has a diverse background that includes roles as a Technical Support Analyst II at Medecision, a Technical Instructor at LeaderQuest, and a Tier 2 Cisco Network Administrator at CSC. James has demonstrated expertise in incident management, network monitoring, and troubleshooting across various organizations, including Zenetex, WDSGlobal, and FedEx. Educational credentials include studies at the University of Alaska Fairbanks, Alcorn Central, and Northeast Mississippi Community College.